sayawd Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "sayawd", "We", "Us", "Our" — refers to the sayawd betting platform, its operators, holding companies, subsidiaries, and affiliated entities that operate the sayawd service.
• "You", "Your", "User", "Member" — refers to any natural person who visits, registers on, or uses the sayawd platform in any capacity.
• "Platform" — refers to the sayawd website (sayawd.cam), mobile-optimized browser interfaces, and any other digital channels through which sayawd services are delivered.
• "Personal Data" — any information that identifies or could reasonably be used to identify you as a natural person, including but not limited to your name, date of birth, national identity number, email address, mobile phone number, bank account details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Third Party" — any entity or individual other than you and sayawd.
• "KYC" — Know Your Customer, the identity and document verification process required for account approval and withdrawal processing.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, or contact our customer support team, you provide us with Personal Data that may include:

• Full legal name as it appears on your government-issued identification
• Date of birth
• Indonesian residential address
• National identity card number (NIK from your KTP), or passport number
• Email address and mobile phone number
• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata accounts
• E-wallet identifiers (registered mobile number or account ID) for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Profile photograph and identity document images submitted for KYC verification
• Support communications, chat transcripts, and email correspondence

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location (city-level only)
• Device type, operating system, and browser version
• Session timestamps, pages visited, and time spent on each page
• Betting activity, wager history, game preferences, and session duration
• Deposit and withdrawal transaction logs
• Cookie identifiers and similar tracking technologies (see Section 6)
• Referral source (how you arrived at the Platform — e.g., direct URL, search engine, or promotional link)

2.3 Information from Third Parties

In limited circumstances, sayawd may receive Personal Data about you from third parties, including:

• Identity verification service providers used to cross-check your KYC documents
• Payment processors and banking partners who confirm transaction status
• Fraud detection and anti-money laundering (AML) screening services
• Responsible gaming databases (for self-exclusion verification)

3. How We Use Your Personal Data

sayawd uses your Personal Data for the following purposes:

Purpose	Data Used
Account registration and management	Name, date of birth, email, phone number, address
Identity verification (KYC)	ID document images, NIK/passport number, date of birth, address
Processing deposits and withdrawals	Bank account or e-wallet details, transaction history
Fraud prevention and AML compliance	Transaction logs, IP address, device identifiers, behavioral patterns
Customer support	Account details, support communications, transaction history
Responsible gaming monitoring	Betting activity, session duration, deposit frequency
Personalized promotions and bonuses	Game preferences, betting history, deposit patterns
Platform analytics and improvement	Aggregated, anonymized usage data, session logs
Legal compliance and regulatory reporting	Identity, transaction records, as required by applicable law
Marketing communications (with consent)	Email address, communication preferences

4. Legal Basis for Processing Your Data

sayawd processes your Personal Data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and sayawd — including account registration, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and tax reporting duties.
• Legitimate interests: Processing undertaken for sayawd's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, for which we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

5.1 Service Providers and Technology Partners

sayawd shares Personal Data with carefully selected third-party service providers who assist us in operating the Platform. These include:

• Identity verification and KYC service providers
• Payment processing partners (including Indonesian banks and e-wallet operators such as OVO, DANA, GoPay, ShopeePay, and LinkAja)
• Fraud d etection and AML compliance services
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, and others)
• Analytics and platform performance monitoring tools

All third-party service providers are contractually required to process your Personal Data only on sayawd's documented instructions, maintain appropriate security measures, and not use your data for any independent purpose. sayawd does not sell your Personal Data to any third party under any circumstances.

5.2 Legal and Regulatory Disclosures

sayawd may disclose your Personal Data to government authorities, law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or legal process. We will, where legally permitted, notify you of such a disclosure request before complying.

5.3 Business Transfers

In the event that sayawd undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that arise as a result.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the Platform. They help us recognize your browser, remember your preferences, maintain your session, and analyze how you use the Platform. sayawd also uses similar technologies such as web beacons, pixel tags, and local storage objects for equivalent purposes.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and previously entered form data to improve your experience.
• Analytics Cookies: Collect anonymized data about how visitors use the Platform — which pages are most visited, average session durations, and common navigation paths. This data helps us improve the Platform over time.
• Marketing Cookies: Used to track the effectiveness of promotional campaigns and to deliver relevant offers and bonus notifications. These are only set with your explicit consent.

6.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling cookies may affect the functionality of some Platform features. For guidance on managing cookies in popular browsers, please consult your browser's help documentation.

7. Data Retention

sayawd retains your Personal Data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active Account relationship with sayawd, and for a minimum of five (5) years following Account closure, to comply with AML and financial record-keeping regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• KYC documents: Retained for a minimum of five (5) years following Account closure or the completion of the last transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last communication, or until any related dispute is fully resolved.
• Marketing consent records: Retained for the duration of your consent and for three (3) years after withdrawal, to demonstrate compliance.
• Analytics and behavioral data: Anonymized or aggregated after twenty-four (24) months and retained indefinitely in non-identifiable form for platform improvement purposes.

When Personal Data is no longer required for any purpose, sayawd will securely delete or anonymize it in accordance with our data destruction procedures.

8. Data Security

sayawd implements a comprehensive, multi-layered security framework to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and our servers is encrypted using current-generation TLS protocols.
• Data-at-rest encryption: All stored Personal Data and financial records are encrypted using AES-256 encryption at the database level.
• Access controls: Strict role-based access controls ensure that only authorized sayawd personnel with a documented business need can access Personal Data. Access logs are maintained and reviewed regularly.
• Multi-Factor Authentication (MFA): All internal administrative systems require MFA for employee access. We also offer optional MFA for member Accounts.
• Regular security audits: sayawd undergoes periodic independent security penetration tests and vulnerability assessments conducted by qualified third-party security firms.
• Incident response: sayawd maintains a documented data breach response plan. In the event of a confirmed breach that poses a risk to your rights, you will be notified without undue delay.

9. Your Privacy Rights

As a sayawd member, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within thirty (30) calendar days.

• Right of Access: You may request a copy of all Personal Data sayawd holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure ("Right to Be Forgotten"): You may request that sayawd delete your Personal Data. This right is subject to legal retention obligations — we may be required to retain certain records (such as transaction history and KYC documents) for a minimum statutory period even after Account closure.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your Personal Data — for example, while a dispute about data accuracy is being investigated.
• Right to Data Portability: You have the right to receive your Personal Data in a structured, machine-readable format (such as JSON or CSV) and to transmit it to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

10. International Data Transfers

sayawd operates as an internationally oriented platform. Your Personal Data may be stored on servers or processed by service providers located outside Indonesia. Where Personal Data is transferred to countries that do not provide an equivalent level of data protection as Indonesia, sayawd ensures appropriate safeguards are in place, including:

• Contractual data processing agreements incorporating internationally recognized standard contractual clauses
• Transfers only to service providers that maintain certification under recognized data protection frameworks
• Technical and organizational security measures equivalent to or exceeding those applied within Indonesia

By creating an Account and using the sayawd Platform, you acknowledge and consent to the transfer of your Personal Data as described in this section.

11. Children's Privacy and Age Restriction

sayawd's Platform and Services are strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not attempt to register an Account, deposit funds, or use any sayawd service.

If sayawd becomes aware that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated Account. Parents and guardians who believe that a minor may have registered an Account on sayawd are encouraged to contact us immediately at [email protected].

12. Changes to This Privacy Policy

sayawd reserves the right to update, amend, or revise this Privacy Policy at any time. When material changes are made, we will notify you by:

• Sending a notification to your registered email address at least fourteen (14) days before the changes take effect
• Displaying a prominent notice on the Platform for a minimum of fourteen (14) days
• Updating the "Last Updated" date at the top of this page

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must stop using the Platform and may request Account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or sayawd's data processing practices, please reach out to our Privacy Team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the sayawd Platform
• Response Time: We aim to respond to all privacy-related inquiries within 72 hours, and to fulfill formal data subject requests within 30 calendar days.

For additional information on your rights and obligations when using sayawd, please review our Terms & Conditions and our Responsible Gaming page.